Creative Counsellors Community CIC

Terms and Conditions for Courses, Memberships & Events

Last updated: 12th May 2026
Contact: [email protected]

1. Who We Are

These Terms and Conditions (“Terms”) apply to all memberships, courses, workshops, trainings, events, online communities, and services offered by Creative Counsellors Community CIC (“we”, “us”, “our”).

Our services may be delivered through:

Creative Counsellors
The CCC Hub
Zoom and other online platforms
In-person venues and events

By purchasing, accessing, or participating in our services, memberships, courses, or events, you agree to be bound by these Terms.

2. Cooling-Off Period & Refunds

Online Courses & Memberships

You have a 14-day cooling-off period from the date of purchase during which you may request a full refund, provided you have not accessed or completed the course materials.

After 14 days, refunds will not normally be offered, including in cases of:

Non-attendance
Change of circumstances
Change of mind
Failure to complete the course

At our discretion, we may offer a transfer to a later course, cohort, or intake where appropriate.

Refund requests must be submitted in writing to:

📩 [email protected]

In-Person Events

Unless otherwise stated, tickets for in-person events are non-refundable.

Once a place has been booked, you remain responsible for the full fee whether or not you attend.

If you are unable to attend, you may contact us to request a transfer of your place to another person. Transfers are subject to approval and event capacity.

3. Your Account & Course Access

When registering for our services, you may be required to create an account through our online learning or membership platforms, including Thinkific.

You are responsible for:

Maintaining the confidentiality of your login details
Ensuring access links and member resources are not shared
All activity conducted under your account

Access to online materials is granted for the duration stated at the point of purchase or membership registration.

We reserve the right to:

Update course materials
Modify platform access
Remove or archive content
Suspend access where Terms are breached

4. Payment Processing

Payments are processed securely through trusted third-party payment providers, including Stripe and PayPal.

We do not store your payment card details.

All payment processing is subject to the terms and privacy policies of the relevant payment provider.

5. Complaints & Contact

We aim to provide a supportive, professional, and responsive experience for all members and attendees.

If you have concerns or complaints, please contact us at:

📩 [email protected]

We aim to respond to complaints within 10 working days.

6. Intellectual Property

Unless otherwise stated, all course materials, recordings, handouts, downloads, frameworks, training resources, presentations, written content, graphics, and digital materials are the intellectual property of Creative Counsellors Community CIC.

Materials are provided for personal educational use only.

You may not:

Copy
Reproduce
Sell
Republish
Redistribute
Publicly share
Upload
Transcribe
Record
Adapt

…any materials or event content without prior written permission.

Unauthorised recording, reproduction, transcription, distribution, or public sharing of Creative Counsellors Community CIC content, events, trainings, or community discussions is strictly prohibited.

7. Conduct, Confidentiality & Online Participation

Creative Counsellors Community CIC aims to create spaces that are respectful, reflective, inclusive, creative, and emotionally safe.

By participating in our memberships, trainings, workshops, supervision spaces, peer groups, online communities, or events, you agree to:

Engage respectfully and professionally with facilitators and participants
Respect the confidentiality and privacy of others
Avoid sharing identifying client information unless appropriately anonymised and ethically discussed
Avoid sharing participant contributions or discussions outside the space without explicit permission
Follow safeguarding guidance, facilitator instructions, and community expectations

To help protect participant privacy and confidentiality:

Independent participant recording, screenshots, livestreaming, transcription software, and external AI meeting assistants (including Otter AI, Fireflies, Read.ai, Fathom, and similar services) are not permitted unless explicitly authorised in writing by Creative Counsellors Community CIC.
Zoom links, replay links, member resources, and event access details must not be shared with unauthorised individuals.
Some training and CPD sessions may include facilitator-created summaries or learning notes for educational purposes. These summaries are reviewed before sharing and identifying or confidential information will be removed wherever appropriate.
Peer support spaces, reflective practice groups, supervision spaces, and wellbeing gatherings are intended to remain confidential and are not routinely recorded, summarised, or transcribed by the organisation.

While we take reasonable steps to help protect confidentiality within our online and in-person spaces, no online environment can guarantee absolute confidentiality.

We reserve the right to remove participants from any course, membership, event, or community space without refund where behaviour is considered:

Disruptive
Harmful
Unsafe
Discriminatory
Harassing
Unethical
In breach of these Terms

8. Cancellation by Us

If we need to cancel or postpone a course, workshop, or event, you will be offered either:

A full refund
OR
The option to transfer to a future date

We are not responsible for additional costs incurred by participants, including:

Travel
Accommodation
Loss of earnings
Other personal expenses

9. Data Protection & Privacy

We are committed to protecting your personal information in accordance with UK GDPR and applicable data protection laws.

Please refer to our Privacy Policy for full details regarding:

How your data is collected
How it is used and stored
Your data protection rights
Online participation and confidentiality guidance

You may request access, correction, or deletion of your data at any time by contacting:

📩 [email protected]

10. Updates to These Terms

We may update these Terms from time to time to reflect:

Operational changes
Legal requirements
Safeguarding developments
Platform or technology updates

The latest version will always be available through our websites or membership platforms.

Continued participation in our services constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.